Please find below a brief summary of our cancellation policy.
The Dr. Jodie clinic is a small business. We try our absolute best to be accommodating & understanding, but as you can appreciate when clients fail to attend their appointments or provide inadequate notice, it makes our job quite difficult. We would like to acknowledge that most people do the right thing the vast majority of the time. However, we have a strict cancellation policy to protect our time & to ensure we can service as many clients as possible, so you do not miss out.
Kindly note all injectable consultation appointments attract a $150 fee, payable at the time of the appointment booking. Unfortunately, this amount is not redeemable, unless you have treatment on the day. In the event that you fail to attend your appointment or if less than 48 hours cancellation notice is given, this amount is forfeited. If adequate notice of 48 hours or more is given, you will be offered a full refund.
Similarly, all skin consultation appointments attract a $100 fee (with $50 redeemable on skin care products purchased on the day), payable at the time of appointment booking, subject to the same cancellation terms described above.
Kindly note all skin peel appointments require a $50 deposit and Scarlet S Radiofrequency Microneedling treatments require a $150 deposit, payable at the time of appointment booking, subject to the same cancellation terms described above.
Similarly, anti wrinkle and dermal filler appointments and all other cosmetic injectable appointments require a $150 deposit, for both new and returning clients, subject to the same cancellation terms as described above.
If you happened to book your appointment before the change in policy on 25/09/2023 enforcing a $150 deposit for treatment appointments, but fail to attend your appointment or give less than 48 hours cancellation notice, then a $150 cancellation fee applies. This must be paid before any future bookings can be made. If adequate notice of 48 hours or more is given, you will not be charged a cancellation fee. Please note any changes to existing (unsecured) bookings made prior to 25/09/2023, require a $150 deposit to secure your new booking.
In the event that you repeatedly fail to attend the Dr. Jodie clinic without any notification, unfortunately you will not be permitted to rebook in the future. In some very limited circumstances, full prepayment will be considered as an alternative.
Clearly, there will be exceptions – life happens & we are not monsters, but please understand this will be unusual & not the rule. We try our best to respect your time & only ask for the same courtesy in return. Given our significant appointment wait time & high demand, we unfortunately have to take a hard line to minimise last minute cancellations & no shows, so we can make sure all of our clients are seen in a more timely manner.
Thank you so much for your understanding & co-operation. We look forward to seeing you soon.